Delivery & Returns

Policy effective from Thursday, May 7, 2026

DELIVERY

Please provide an email address and mobile number at checkout to ensure fast and efficient delivery. Once we have packed and sent your order to our delivery partner, you will receive an automated email with your delivery details.

ISLAND OF IRELAND

  • We offer free delivery on all orders over €120 across the island of Ireland, including Northern Ireland.

  • For orders under €120, a €8.50 delivery fee is applied at checkout.

EUROPEAN UNION

  • A delivery fee is calculated at checkout based on the size and weight of the products selected. Packages may be subject to import taxes and duties; the recipient is responsible for these.

REST OF THE WORLD

  • Currently, we are unable to ship to the USA and the UK.

  • For orders to other destinations, a delivery fee is calculated at checkout based on the size and weight of the selected products.

  • Packages may be subject to import taxes and duties; the recipient is responsible for these.

DISPATCH

Please enter the full, correct delivery address, including the Eircode/Postcode, and the mobile number. Once the parcel leaves AOT, we accept no responsibility for any changes to the address. If you choose to contact the carrier to divert to a different address, you do so at your own risk. We only ship to the address provided on the order. This does not affect your statutory rights.

If you are not at the provided address and do not collect your item from the courier or post office within the specified timeframe, the package will be returned to us. You will incur additional charges if the package has to be sent out a second time. If fresh produce has spoiled during this time, additional charges will be incurred to replace it.

If you believe you entered the shipping address incorrectly, please email us or reply to your order confirmation email immediately. We will make the necessary amendments according to your instructions.

If a product is unavailable, we will contact you and offer a suitable replacement, a new delivery date, or a refund. 

Orders are usually dispatched on Mondays and Tuesdays. Orders placed from Tuesday afternoon to Sunday will be dispatched on Monday or Tuesday of the following week.

Christmas deliveries: We will dispatch parcels right throughout the week in December.

If you have a delivery deadline, email us at hello@anthonyotoole.com, and we will see if we can help.

DELIVERY PARTNERS

All orders are sent via An Post or DHL, depending on the delivery time and the package size. 

An Post 

  • Some small and medium items are delivered in Ireland and Northern Ireland with An Post Registered Post.

  • Please allow 2 to 6 days (excluding Saturdays, Sundays and Bank Holidays) for delivery of orders within Ireland and Northern Ireland.

International Orders - An Post and DHL

  • An Post and its delivery partners deliver small packages.

  • DHL and their delivery partners deliver bigger boxes internationally.

  • Once your order is sent, you will receive an email with your DHL tracking number.

  • For international orders, please allow 5 to 14 days for delivery.

RETURNS

We do not offer exchanges or returns unless there is a problem with the products purchased. This does not affect your statutory consumer rights.

If you want to return any merchandise or non-food item, you can do so within 30 days of purchase. Items must be in their original condition with a note quoting your order number. We will issue a full refund, excluding postage costs, as soon as we receive the item in its original condition. We will not cover the postage cost for returning the order to us.

If your item is damaged due to mishandling during delivery, please return it to us within 1 week of receiving the order, and we will send you a replacement at no cost. We will ask for some photos so we can send them to our delivery partners.

If you wish to exchange merchandise or non-food items, please return them to us within 30 days of purchase in their original condition. As soon as we receive the item and are happy with its condition, we can change its size if you wish. Please note that exchanges will incur additional postage costs to and from Fat Tomato.

Any personalised items with notes, etc, cannot be returned or exchanged. This does not affect your statutory rights.

Please contact us at hello@anthonyotoole.com before returning any item to us.